Need Help or have a question that you need answered? Look no further, you have reached our FAQ (Frequently Asked Questions) page. Scroll down or click the link below to get the section you need. If you do not find your answer please click here to ask your question and we will get back to you ASAP.
We are always adding to our FAQ page so your questions and concerns are important to us.
UR Ultra is a new road and trail running event registration platform. The company was developed and is now run by trail runners, road runners, race directors, programmers, and designers. If you choose to list your event with UR Ultra, be ready for an easy signup and registration process. In addition to easy race management and functionality, we have many features that help small and large events run smoothly and organized.
We calculate our fees on a percentage of the cost you will charge per racer registration. We charge every race the same percentage fee no matter what. The fees we charge are standard merchant fees to process credit card payments.
Payments are directly deposited into your account twice a month.
Events will display the entrant's name in a list in the Runners Registered section. You can also confirm you are registered for an event by clicking on the My Account button ( top right corner of the site ) then clicking the Registration History Link. The events you have registered for will be listed there.
If you need to change anything in your registration you will need to contact the race director and they will edit the information you requested for that event.
If you have been added to a waitlist, that means the event has reached maximum compacity. With a waitlist, registration remains open, but registrants are added to a queue. If you are on the waitlist you are not charged for the event. If the race director decides to let people in from the waitlist then each person on the waitlist will be sent an email asking them if they are still interested in participating in the event with a link to register for the event. You will then click the link and register for the event. Race Directors have the final say if they want to include a waitlist or not.
You will need to contact the event race director. You can contact the race director on the event page on the bottom section called Contact the Race Director or visit the event's website for contact info.
We cannot give refunds for event entrants. Please contact the specific event race director.